Frequently Asked Questions

There is no minimum order quantity. We serve partners of all sizes, from single-unit orders to bulk fleet purchases.

Wholesale pricing is available to approved commercial partners. Submit a partner application to access our partner portal and pricing.

Yes. Contact our sales team for custom pricing on orders exceeding 50 units per month.

Yes, we offer free ground delivery to areas within our active service area. Additional fees may apply for locations outside of our current service coverage.

Delivery times vary by region: 1-2 days Northeast, 2-4 days Midwest, 3-5 days West Coast. See our Service Area page for details.

Yes, you will receive tracking information via email once your order ships. Real-time tracking is available in your partner portal.

A core deposit is a refundable fee charged to encourage return of the old battery for recycling. Return the core in acceptable condition to receive a full refund.

We hand deliver everything, so returning a core is simple. When your core is ready for pickup, just give us a call or send us an email and we’ll get an appointment on the calendar to come pick it up. Your core deposit will be refunded as soon as we receive it.

Core deposits must be returned within 30 days of receiving the new battery to qualify for a full refund.

Warranty covers manufacturing defects, battery degradation below 70%, and component failures. See our Warranty Terms page for complete details.

We offer manufacturer warranty coverage across all three of our product lines — 3 years on EVG Green, 5 years on EVG Gold, and 6 years on EVG Platinum. See our Warranty Terms page for complete details.

Submit a claim through our online form. Include purchase documentation, battery SKU, and issue description. Claims are reviewed within 2-3 business days.

We offer optional $99 installation through our certified technician network. Installation availability varies by location.

Yes, but we recommend professional installation. Improper installation may void warranty coverage.

Our technical support team is available to guide you through installation. Contact support@nrgevsolutions.com for support assistance.

We partner with fleet operators, repair shops, auto dealers, and distributors. All commercial entities with valid business licenses are eligible.

Most applications are reviewed within 1-2 business days. We will contact you if additional information is needed.

Partners receive wholesale pricing, free shipping, dedicated account support, and access to our online ordering portal.